See helpful tips for this transition below.
We are thrilled to unveil the exciting technology upgrades planned for Carolina Federal Credit Union in 2024 and 2025. We hope you’ve been enjoying the latest enhancements at our 1200 E. Church Street ATM. Starting Tuesday, May 7th, you can look forward to an improved experience with CFCU’s online banking portal. Below, you’ll find detailed instructions on how to navigate your first login or enroll for the new portal. While there are currently minimal changes to the online banking portal, these new enhancements mark significant steps towards the development of a brand-new mobile app later this year, as well as an exceptional online banking platform in the future.
Our commitment to investing in streamlined technologies remains steadfast. While exact dates are yet to be finalized, over the coming months, we plan to roll out a brand new CFCU Mobile App, website, and introduce enhanced features like card controls, digital issuance, text notifications, express end-to-end payment services, and much more to enrich our members’ experiences. Rest assured, as these projects progress and more technological enhancements are on the horizon, we’ll keep you updated.
We’re excited about the future at Carolina Federal Credit Union and eagerly anticipate bringing you even more value as a member. During this transition, if you have any questions or concerns, feel free to email us at memberservice@carolinafcu.org. It’s the most efficient way for us to address your inquiries promptly and thoroughly.
Face/Touch ID Notice
During this transition period, we regret to inform you that Face/Touch ID functionality is temporarily unavailable in the Carolina FCU mobile app due to the updated online banking platform. We apologize for any inconvenience this may cause. Rest assured, we are actively seeking a solution for our valued members who rely on Face and Touch ID for convenient access to online banking via the mobile app. We sincerely apologize for any inconvenience this may cause. Should you have any questions or concerns, please don’t hesitate to reach out to us.
Accessing Transfers, Pay Bills, Settings and more on Mobile Phone
To navigate to Accounts, Transfers, Pay Bills, Messages, Settings, and Terms and Conditions tabs in Virtual Branch Next, simply click on the hamburger button (the three horizontal lines) to access the menu on the top left-hand side of the screen. For quick transfers, access the ‘Transfer Money’ option below the list of accounts.
Adding and Removing Favorite Accounts
Your favorite accounts, which you may have previously set up in our previous online banking platform, are now available again. To manage these favorites or add new ones, follow these steps:
1. Click on the hamburger button (the three horizontal lines) to access the menu on the top left-hand side of the screen
2. Select ‘Settings’ from the menu options.
3. Within ‘Settings,’ choose ‘Accounts.’
4. Locate the account you wish to set as a favorite and click ‘Edit.’
5. From the editing options, select ‘Add to Favorites’ or unselect as per your preference.
First Login
If you are currently enrolled in Online Banking, your Login ID (User ID) and Security Code (Password) will remain the same. When you log on to VB Next for the first time, you will be prompted to accept the terms and conditions and enter a mobile number and unique email address if one does not exist in the online banking system. A mobile number should be used, but any valid phone number is currently acceptable in this field.
Virtual Branch Next (VB Next) will replace our current Virtual Branch experience. With Virtual Branch Next comes new features, such as:
Enhanced search features (keyword search)
Easier site navigation and quick link options
Customizable features such as favorite accounts
Update: Single Sign-On Credit Cards
Virtual Branch Next is a Single Sign-on (SSO) for the Credit Card Portal (EZ Card), and cardholders can continue to access their CFCU credit card accounts via the Loan Account.
Enrollment
If you have never enrolled in Online Banking, you can now self-enroll with Virtual Branch Next. Click “Enroll in Online Banking,” verify that you are not a robot, and complete the following steps:
- Enter your member number
- Enter your PIN (the last 4 digits of your Social Security Number)
- For the address number, enter the digits of your address. For example, if your address is 1505 N. Pine Street, you will enter 1505. If your address is a P.O. Box, enter the digits of the P.O. Box instead (P.O. Box 333 would enter 333).
Please note that your login ID cannot be: your member number, email address, or social security number.