We appreciate your patience and understanding as we enhance our online banking platform. While we can’t provide a specific launch date for our new mobile app yet, we anticipate it will be available within the next 2-3 months. We’ll share the exact date as soon as it is confirmed. Thank you for your continued support.
Our new mobile app will continue to offer the convenient mobile banking you’re used to, with exciting new features on the way. Enjoy easy account access, bill pay, and fund transfers. Strengthen your security with Face or Touch ID, and customize alerts to your preferences – by text or email. With one simple login, you can transfer funds, deposit checks remotely, use Zelle®, and more. Soon, you’ll enjoy even greater security with one-time passcodes instead of security questions. We’re also thrilled to announce upcoming features like debit card control, letting you easily turn your card on or off, request a reissue, and dispute charges right in the app. We’re excited to introduce this new app soon and will keep you updated.
With our current mobile app, we will continue to temporarily move the online banking link outside of the app since functionalities such as Face and Touch ID are currently unavailable. We’re actively seeking solutions for members who rely on these features and apologize for any inconvenience.
We understand that our current mobile banking app may not always perform most effectively with this online banking platform, and we are diligently working on introducing a new mobile app. In the meantime, you may access paying bills and using Zelle through an external browser (such as Safari or Google).
During this transition, if you have any questions or concerns, please email us at memberservice@carolinafcu.org. It’s the most efficient way for us to address your inquiries promptly and thoroughly.
For more information, please click here.
– Carolina Federal Credit Union Team