See helpful tips for this transition below. 

We are thrilled to unveil the exciting technology upgrades planned for Carolina Federal Credit Union in 2024 and 2025. We hope you’ve been enjoying the latest enhancements at our 1200 E. Church Street ATM. Starting Tuesday, May 7th, you can look forward to an improved experience with CFCU’s online banking portal. Below, you’ll find detailed instructions on how to navigate your first login or enroll for the new portal. While there are currently minimal changes to the online banking portal, these new enhancements mark significant steps towards the development of a brand-new mobile app later this year, as well as an exceptional online banking platform in the future.
 

Our commitment to investing in streamlined technologies remains steadfast. While exact dates are yet to be finalized, over the coming months, we plan to roll out a brand new CFCU Mobile App, website, and introduce enhanced features like card controls, digital issuance, text notifications, express end-to-end payment services, and much more to enrich our members’ experiences. Rest assured, as these projects progress and more technological enhancements are on the horizon, we’ll keep you updated.
 

We’re excited about the future at Carolina Federal Credit Union and eagerly anticipate bringing you even more value as a member. During this transition, if you have any questions or concerns, feel free to email us at memberservice@carolinafcu.org. It’s the most efficient way for us to address your inquiries promptly and thoroughly. 

Face/Touch ID Notice

During this transition period, we regret to inform you that Face/Touch ID functionality is temporarily unavailable in the Carolina FCU mobile app due to the updated online banking platform. We apologize for any inconvenience this may cause. Rest assured, we are actively seeking a solution for our valued members who rely on Face and Touch ID for convenient access to online banking via the mobile app. We sincerely apologize for any inconvenience this may cause. Should you have any questions or concerns, please don’t hesitate to reach out to us.

Accessing Transfers, Pay Bills, Settings and more on Mobile Phone

To navigate to Accounts, Transfers, Pay Bills, Messages, Settings, and Terms and Conditions tabs in Virtual Branch Next, simply click on the hamburger button (the three horizontal lines) to access the menu on the top left-hand side of the screen. For quick transfers, access the ‘Transfer Money’ option below the list of accounts.  

Adding and Removing Favorite Accounts

Your favorite accounts, which you may have previously set up in our previous online banking platform, are now available again. To manage these favorites or add new ones, follow these steps:

1. Click on the hamburger button (the three horizontal lines) to access the menu on the top left-hand side of the screen
2. Select ‘Settings’ from the menu options.
3. Within ‘Settings,’ choose ‘Accounts.’
4. Locate the account you wish to set as a favorite and click ‘Edit.’
5. From the editing options, select ‘Add to Favorites’ or unselect as per your preference.

First Login

If you are currently enrolled in Online Banking, your Login ID (User ID) and Security Code (Password) will remain the same. When you log on to VB Next for the first time, you will be prompted to accept the terms and conditions and enter a mobile number and unique email address if one does not exist in the online banking system. A mobile number should be used, but any valid phone number is currently acceptable in this field.

Virtual Branch Next (VB Next) will replace our current Virtual Branch experience. With Virtual Branch Next comes new features, such as:
Enhanced search features (keyword search)
Easier site navigation and quick link options
Customizable features such as favorite accounts

Update: Single Sign-On Credit Cards

Virtual Branch Next is a Single Sign-on (SSO) for the Credit Card Portal (EZ Card), and cardholders can continue to access their CFCU credit card accounts via the Loan Account.

Enrollment

If you have never enrolled in Online Banking, you can now self-enroll with Virtual Branch Next. Click “Enroll in Online Banking,” verify that you are not a robot, and complete the following steps:

• Enter your member number
• Enter your PIN (the last 4 digits of your Social Security Number)
• For the address number, enter the digits of your address. For example, if your address is 1505 N. Pine Street, you will enter 1505. If your address is a P.O. Box, enter the digits of the P.O. Box instead (P.O. Box 333 would enter 333).

Please note that your login ID cannot be: your member number, email address, or social security number.

Online Banking Changes take effect May 7th. Please contact us with any questions. We are happy to help.

Black History Month provides an opportunity to celebrate the rich history and culture of the Black American people. As a financial cooperative, we’re using this month to share the history of Black Americans in the world of finance.

Let’s take a look!

The beginning of the credit union movement

In 1849, Friedrich Raiffeisen founded a credit society in Flammersfeld, Germany with the goal of helping members have a higher standard of living by pooling their savings and offering loans to neighbors and colleagues. This historic credit society was the precursor for today’s credit union movement.  

Credit unions first reached American shores in 1909, when Alphonse Desjardins organized a credit union in Manchester, New Hampshire to avoid high interest rates being charged by loan sharks. On April 15 of that year, the Massachusetts Credit Union Act was signed into law, defining credit unions as “a cooperative association formed for the purpose of promoting thrift among its members.”

Credit unions serving the Black community

In 1920, the first credit unions servicing the Black American community were established in the U.S., enabling urban groups to move toward financial independence. At that time, the first Black-owned bank in the U.S., the Capital Savings Bank in Washington, D.C., had been open 32 years. However, it wasn’t until the civil rights movement gained momentum in the 1950s that credit unions servicing the Black community became widespread. Then, under the Johnson administration’s Great Society Initiative, hundreds of credit unions were formed to service low-income demographics, often in Black neighborhoods. These credit unions provided low-income groups with the opportunity to grow their money and to get low-interest loans. 

Dozens of banks and credit unions owned by Blacks were established at this time, too. These financial institutions played a crucial role in enabling African Americans to buy homes and establish lines of credit despite ongoing racial discrimination. 

Today, there are 41 Black-owned financial institutions across the country, including 21 credit unions. 

The African American Credit Union Coalition 

In 1999, the African American Credit Union Coalition (AACUC), was formed to promote the strength and reach of the global credit union. The non-profit of African-American professionals and volunteers in the credit union industry supports programs that help increase the number of minorities in the credit union community. 

Black Americans and finance 

Black Americans initially struggled against prejudice and inequality in all financial sectors. It wasn’t until the turn of the 20th century that Black Americans began establishing themselves in the world of finance. Today, the Black American community plays an important role in corporate America despite ongoing discrimination. From financial influencers like Madam Money (Tarra Jackson) to financial podcast hosts like Chris Browning, Black Americans have a powerful impact on the world of finance.