At Carolina Federal Credit Union, we have always believed you deserve a financial partner that grows with you.
Over the past several years, we have invested in new technology, expanded our services, and looked for new ways to better serve our members and our community.
In just a few days, you will begin to see a new logo and a new mission statement for Carolina Federal Credit Union.
While our look is changing, one thing is not. Our commitment to you.
This is not about becoming someone different. It is about putting into words what we have been doing every day. Our new look honors the legacy that has brought us to where we are today while positioning us for the future. We are proud of our history and the relationships we have built over the years, and this new chapter allows us to carry that foundation forward as we continue to grow and serve generations to come.
As part of this next chapter, we are also proud to introduce our new motto:
Impact today, inspire tomorrow.
These four words reflect who we strive to be every day. We want to make a positive impact on the lives of our members, our employees, and the communities we serve today, while helping build a stronger tomorrow for future generations.
And this is just the beginning.
Over the next 18 months, you will continue to see exciting improvements, including:
- A brand-new website designed to make banking easier
- Enhanced online and mobile banking
- New youth accounts and programs for the next generation
- More durable debit cards with new color options
- And many more products, services, and enhancements designed with you in mind
As we begin rolling out our new look, you may start to notice changes. On August 18th and 19th, during business hours, our drive-up ATM will be unavailable while we complete updates, but it will remain available after hours each evening. Our drive-thru may also close briefly as we install new branding, but our lobby will remain open and ready to serve you. We appreciate your patience as we complete these exciting improvements.
Every improvement we make has one purpose: to create an even better banking experience for you.
Carolina Federal Credit Union is strong, growing, and looking toward the future. As we embrace what is ahead, we will never lose sight of where we came from. Our history has shaped who we are, and our future is built on the trust you’ve placed in us for generations.
Thank you for your continued trust, loyalty, and membership. We cannot wait to share our new look with you in just a few days.
To help make the transition as smooth as possible, we’ve included a preview of our new mobile app icon, important information about what to expect during launch, and a list of Frequently Asked Questions below. We encourage you to take a moment to review them before launch so you’ll know exactly what to expect.
Sincerely,
Donna Beringer
President/CEO
What to Expect with Our Mobile App Icon
As part of our new look, you’ll also notice an updated Carolina Federal Credit Union mobile app icon. The new app icon features a black background with white CFCU lettering, making it easier to recognize on your phone screen.
- You do not need to download a new app. The icon will update automatically through your device’s normal app updates.
- Your username and password will stay the same.
- Your accounts, settings, and mobile banking experience will remain exactly as they are today.
The only change is the app’s appearance, giving it a cleaner, more recognizable look while keeping the banking experience you know and trust.
(See the example below.)
Will there be any temporary service interruptions during the transition?
Yes. As we install our new branding throughout our branch, there will be a few temporary changes during business hours on August 18th and August 19th.
Our drive-up ATM will be unavailable during business hours on both days while we complete the updates. The ATM will continue to be available after business hours each evening.
Our drive-thru may close temporarily while signage and equipment are updated. If this occurs, it will only be for a short period, and our lobby will remain open and ready to serve you.
We appreciate your patience as we make these improvements and apologize for any inconvenience.
Frequently Asked Questions
Q: Why did Carolina Federal Credit Union change its logo?
Our new logo better reflects who we are today and where we’re headed in the future. Over the years we’ve grown, added new technology, expanded our services, and continued investing in our members. Our updated look simply reflects that growth while honoring the same values we’ve always had.
Q: Are you changing your name?
No. We are still Carolina Federal Credit Union. Our name isn’t changing. You’ll simply notice a new logo and an updated look that better represents our future.
Q: Is this a merger?
No. This is not a merger or an acquisition. Carolina Federal Credit Union remains locally owned by our members, just as it always has.
Q: Did another company buy the credit union?
No. Carolina Federal Credit Union is still independently operated and member owned. Nothing about our ownership has changed.
Q: Is my account changing?
No. Your accounts, account numbers, loans, debit cards, online banking, direct deposits, and automatic payments all remain the same unless we notify you about a future enhancement. Right now, this update is simply introducing our new look.
Q: Is anything else changing?
You’ll continue seeing improvements over the coming months, including a new website, enhanced digital services, updated debit card designs, and other improvements designed to make banking easier. The new logo is just the beginning.
Q: Will I have to get a new debit card, credit card, or checks?
Not immediately. Existing cards and checks will continue working normally. As cards or checks expire or are replaced, you’ll gradually begin receiving cards and checks with our new look.
Q: Will online banking change?
Your online banking continues to work as it always has today. In the future, we’ll be introducing improvements that will make banking even easier, and we’ll communicate those changes well in advance.
Q: Why now?
We’ve experienced a lot of positive growth over the past several years. We felt this was the right time for our look to better reflect the organization we’ve become while preparing for what’s ahead.
Q: What hasn’t changed?
The things that matter most.
- Our name
- Our ownership by our members
- Our commitment to exceptional service
- Our values
- Our mission to help members achieve financial success
Only our look has changed.