We are excited to officially share the new Carolina Federal Credit Union logo and our new tagline:
Impact Today, Inspire Tomorrow.
Our new logo represents an exciting step forward for CFCU, but it is also rooted in everything that brought us here. We are proud of our history, the relationships we have built, and the generations of members who have trusted us along the way.
While our logo may look different, who we are has not changed. We are still your local credit union, with the same people, the same commitment to our members, and the same focus on serving our community.
Impact Today, Inspire Tomorrow.
These four words represent what we want to accomplish every day. We want to make a positive impact on our members, our employees, and our community today, while making decisions that help create an even stronger future for the generations that follow.
And our new logo is just the beginning.
Over the next 18 months, you will continue to see improvements throughout Carolina Federal Credit Union, including:
- A brand-new website designed to make banking easier
- Enhanced online and mobile banking
- New youth accounts and programs for the next generation
- More durable debit cards with new color options
- And many more products, services, and enhancements designed with you in mind
As these improvements are ready, we will keep you informed through email and our social media pages, so be sure to keep an eye out for updates about what is coming next.
Every improvement we make comes back to one goal: creating an even better experience for our members while continuing to be the credit union our community knows and trusts.
We are proud of where we have been, excited about where we are going, and grateful to have you with us for what comes next.
Be sure to check out the information below about our updated mobile app icon and our Frequently Asked Questions. The app icon may look different on your phone, but there is nothing you need to do. We have also answered some common questions about our new logo and what these changes mean for you.
Thank you for your trust, loyalty, and membership.
Sincerely,
The Carolina Federal Credit Union Team
What to Expect with Our Mobile App Icon
As part of our new look, you’ll also notice an updated Carolina Federal Credit Union mobile app icon. The new app icon features a black background with white CFCU lettering, making it easier to recognize on your phone screen.
- You do not need to download a new app. The icon will update automatically through your device’s normal app updates.
- Your username and password will stay the same.
- Your accounts, settings, and mobile banking experience will remain exactly as they are today.
The only change is the app’s appearance, giving it a cleaner, more recognizable look while keeping the banking experience you know and trust.
(See the example below.)
Will there be any temporary service interruptions during the transition?
Yes. As we install our new branding throughout our branch, there will be a few temporary changes during business hours on August 18th and August 19th.
Our drive-up ATM will be unavailable during business hours on both days while we complete the updates. The ATM will continue to be available after business hours each evening.
Our drive-thru may close temporarily while signage and equipment are updated. If this occurs, it will only be for a short period, and our lobby will remain open and ready to serve you.
We appreciate your patience as we make these improvements and apologize for any inconvenience.
Frequently Asked Questions
Q: Why did Carolina Federal Credit Union change its logo?
Our new logo better reflects who we are today and where we’re headed in the future. Over the years we’ve grown, added new technology, expanded our services, and continued investing in our members. Our updated look simply reflects that growth while honoring the same values we’ve always had.
Q: Are you changing your name?
No. We are still Carolina Federal Credit Union. Our name isn’t changing. You’ll simply notice a new logo and an updated look that better represents our future.
Q: Is this a merger?
No. This is not a merger or an acquisition. Carolina Federal Credit Union remains locally owned by our members, just as it always has.
Q: Did another company buy the credit union?
No. Carolina Federal Credit Union is still independently operated and member owned. Nothing about our ownership has changed.
Q: Is my account changing?
No. Your accounts, account numbers, loans, debit cards, online banking, direct deposits, and automatic payments all remain the same unless we notify you about a future enhancement. Right now, this update is simply introducing our new look.
Q: Is anything else changing?
You’ll continue seeing improvements over the coming months, including a new website, enhanced digital services, updated debit card designs, and other improvements designed to make banking easier. The new logo is just the beginning.
Q: Will I have to get a new debit card, credit card, or checks?
Not immediately. Existing cards and checks will continue working normally. As cards or checks expire or are replaced, you’ll gradually begin receiving cards and checks with our new look.
Q: Will online banking change?
Your online banking continues to work as it always has today. In the future, we’ll be introducing improvements that will make banking even easier, and we’ll communicate those changes well in advance.
Q: Why now?
We’ve experienced a lot of positive growth over the past several years. We felt this was the right time for our look to better reflect the organization we’ve become while preparing for what’s ahead.
Q: What hasn’t changed?
The things that matter most.
- Our name
- Our ownership by our members
- Our commitment to exceptional service
- Our values
- Our mission to help members achieve financial success
Only our look has changed.